Published On: Tue, Jan 30th, 2018

Up close and personal with Metro Rod!

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To really understand what it is that one of the leading brands in drainage maintenance and repair – Metro Rod, do, and how they work with Facilities Management companies to deliver Planned Preventative Maintenance (PPM) and reactive works nationally, we’ve visited their specialist for Newport and Hereford, Ben Witcomb, to find out more!

So, Ben, exactly what drainage services do Metro Rod provide?

Many think we simply unblock drains, but there is actually so much more to it! Yes, there is the day-to-day drainage and gutter clearance, which are completed on both a reactive and PPM basis, but we also provide many other services which involve specialist equipment and professional training. This can include completing CCTV surveys of entire drainage systems to check for any damage which would require repair, high-pressure jetting to clear more extensive blockages, and tanker services to clear localised flooding. Also, if the drain has become blocked due to issues such as tree root damage or simply degeneration of the pipes themselves, it may be necessary to repair the damage, either by replacing pipework or inserting lining where possible.

Which sectors do you work in and are there any in particular that you focus on?

We work across many different sectors – after all, most, if not all properties have bathroom facilities, as well as varying levels of food waste production! Obviously some more so than others though, such as the Education, Health Care, Care Home, Catering and Hospitality, Building and Property Management sectors, for which we do a substantial amount of work.

We recently got the following review from our contact at Blaenau Gwent County Borough Council, Rob Jenkins, who looks after many of the local schools;

“I have been working with Metro Rod for 7 to 8 years now, which I think is testament to the job that they do. I find them very professional, they are a good company and they get things done. They are reliable and value for money too, which is a big thing around here with budget constraints, and they can be very reactive when needed.

“I know that I can ring them if I’ve got a problem at any time of the day, because we do have issues in the night occasionally, and I know they’ll be there as soon as possible.

“We had a major incident at a school in Ebbw Vale, above the ceiling. One of the foul pipes came off, broke the ceiling down, leaving a dirty mess all over the floor. I rang the team to let them know we had an incident, they were there before I got there, it was a case of if we didn’t do it as soon as possible, the school would have shut!”

You say some of your work is on a reactive basis – how quickly do you aim to get to a job?

We understand that drainage issues don’t just arise 9-5 Monday to Friday, which is why our team of 8 engineers, 3 tankers, and 7 vans are on call 24 hours a day, 365 days a year! Many of our larger Key Accounts also have very strict Service Level Agreements (SLA), which we must comply to, but we always try to exceed any of our customer’s expectations and set ourselves a personal goal of being with a customer within 1-2 hrs.

Overall, Metro Rod has a 91% SLA achievement rate and completes 92% of all jobs in the first visit.

Can you tell us more about the PPM service you offer?

This service suits many of our clients, as they really value the fact that they can hopefully secure against emergency call-outs by regularly staying on top of any maintenance which needs doing. For example, many schools appreciate PPM because they can schedule it in to happen in the school holidays, thereby avoiding any disruption for pupils and staff.

“We work with each individual client to tailor a timetable which works for them – mainly based on the size of their operation and dates that work best.” Concludes Ben.

Metro Rod have completed over 150,000 jobs for thousands of happy customers.

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